You're joining the team that answers commission questions in the Front inbox. Most questions reps send are the same handful of issues explained in different words. This course teaches you the rules end to end, walks you through how to investigate a statement in Looker and Snowflake, and then tests you on real (anonymizable) inbox threads. Resolve what you can; escalate what touches the ledger.
Finish the 7 modules, the investigation playbook, all 5 case tickets, and pass the knowledge check to be ready for the inbox.